Privacy Policy
Last updated: December 18, 2025
At Sarah O’Neill Designs, we are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from www.sarahoneilldesigns.com which is hosted on Big Cartel.
- Information We Collect
When you use our website or place an order, we may collect the following personal information:
- Contact details: Name, email address, phone number
- Order information: Billing address, shipping address, items purchased
- Payment information: Payments are processed securely by third-party payment providers (we use PayPal). We do not store or have access to your full card details.
- Technical data: IP address, browser type, device information, and website usage data through cookies and analytics tools.
- How We Use Your Information
We use your personal information to:
- Process and fulfil orders
- Communicate with you about your order, delivery, or customer service enquiries
- Improve our website and services
- Meet legal, accounting, and tax obligations
Our lawful basis for processing your data includes fulfilling a contract, complying with legal obligations, and your consent where required.
- Sharing Your Information
We only share your information when necessary and with trusted third parties, including:
- Big Cartel, as our website hosting and e-commerce platform
- Payment processors such as PayPal or Stripe
- Delivery and postal services to ship your order
- Analytics providers to help us understand website performance
- Legal or regulatory authorities, if required by law
We never sell your personal data.
- Big Cartel
Our shop is hosted on Big Cartel, which provides the online platform that allows us to sell our products. Your data is stored through Big Cartel’s data storage, databases, and general applications. Bigcartel will safely store information regarding each sale.
You can view Big Cartel’s Privacy Policy here:
https://www.bigcartel.com/resources/policies/privacy-policy
- Cookies
We use cookies to:
- Ensure the website functions properly
- Analyse site traffic and usage
- Improve your browsing experience
You can control or disable cookies through your browser settings.
- Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes described in this policy, including legal and accounting requirements.
- Your Rights (UK GDPR)
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Object to or restrict processing
- Withdraw consent for marketing communications at any time
To exercise your rights, please contact us at [your email address].
- Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
- Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
- Contact Details
Please email me if you wish to discuss our privacy policy or any other matter in relation to data use via the contact me page.